Factors Related to Willingness to Use Prompt Pay Service of Officers in the Office of the National Anti-Corruption Commission Region 6

Abstract

The objectives of this research were 1) to study the knowledge and understanding of Prompt Pay service and the willingness to use Prompt Pay service, classified by personal factors of officers of the Office of the National Anti-Corruption Commission Region 6, (2) to study the relationship between the knowledge and understanding of Prompt Pay service and the willingness to use Prompt Pay service, (3) to study the relationship between the technology acceptance and use and the willingness to use Prompt Pay service.

This study was a survey research. The questionnaire was used as a tool to collect data. The population consisted of 153 officers from the Office of the National Anti-Corruption Commission Region 6. The sample of this study was 110 officers by using Stratified Random Sampling method. Data were analyzed by using percentage, mean, standard deviation, t-test, F-test, and Pearson's correlation coefficient.

The results of this study showed that (1) the sample mostly had a moderate level of knowledge and understanding of Prompt Pay service. The sample with different personal factors had indifferent knowledge and understanding of Prompt Pay service and willingness to use this service. However, the sample with different education level had different knowledge and understanding of Prompt Pay service; (2) knowledge and understanding of Prompt Pay service was positively related to willingness to use Prompt Pay service; (3) all aspects of technology acceptance and use were positively related to the willingness to use Prompt Pay service, and the sample mostly gave their suggestions, i.e., involving organizations should enhance the user’s confidence on security and safety when using Prompt Pay service.