THE MODERATING EFFECT OF PUBLIC SERVICE MOTIVATION ON THE RELATIONSHIP BETWEEN WORK-FAMILY CONFLICT AND COUNTERPRODUCTIVE WORK BEHAVIOR

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เฉลิมวุฒิ เงินทอง

Abstract

The research on “The Moderating Effects of Public Service Motivation on the Relationship Between Work-family Conflict and Counterproductive Work Behavior” is a survey research exploring this particular issue within a sample of 120 officers in a provincial community hospital. This research applies 2 kinds of survey tools; one is a questionnaire for the officers comprising of 3 enquiry parts, namely 1.) An enquiry on work-family conflicts in 2 aspects i.e. work interfering with family and family interfering with work 2.) An enquiry on public service motivation and 3.) General details on the survey respondent. The other tool is a questionnaire regarding the counterproductive work behavior for the head officers to give the evaluating response individually on their subordinates’ behaviors. According to the survey of the research, it is summarized as follows;


1. The sample encounters the work-family conflicts in two aspects of work interfering with family and family interfering with work. However, the overall rate of the work-family conflicts in both aspects still stays in the low level unlike the public service motivation which is in the high level. For the interpersonal counterproductive work behavior and the overall counterproductive work behavior, both of them show a drastic low level. Besides, the organizational counterproductive work behavior also maintains in the low level.


2. The work-family conflicts in the two aspects of work interfering with family and family interfering with work do not correlate with the counterproductive work whether in the interpersonal, the organizational or the overall counterproductive work behavior.


3. Public service motivation does not have any moderating effects to the relations between work-family conflicts in the work interfering with family aspect and the counterproductive work behaviors. Moreover, it does not moderate the correlation of work-family conflicts in family interfering with work aspect and the counterproductive work behaviors.


In conclusion, the results of the research manifest to us that no matter what levels of the work-family conflicts the officers in the provincial community hospital (the sample) engage in, they do not carry either counterproductive work behaviors or any negative reactions that may affect the public services to others. Therefore, it is certain that clients and visitors will experience good services from them and will be taken care of properly according to their professional standards.

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Research Article