Tools for Assessment of the Quality of Work Life in Thai Workforce Context: A Scoping Review

Main Article Content

วันเพ็ญ ทรงคำ วิจิตร ศรีสุพรรณ วีระพร ศุทธากรณ์

Abstract

Abstract


The purpose of this study was to gather and analyze characteristics of the research instruments that have been used to assess the quality of working life within the Thai workforce context in the past decade. A database search was performed in ThaiJo, PubMed, CINAHL, ProQuest Health and Medical complete and Science direct from 2007 to 2015. Studies both in Thai and English languages were recruited and extracted based on the inclusion criteria. Two reviewers independently performed the final selection. Concepts used in developing the tools, dimensions of measurement, tool quality characteristics, and results yield were analyzed. There were 1,105 research articles on quality of working life in the Thai workforce context that have been published in Thai and international databases. Only 27 articles were eligible and used for this scoping review.  Most of them were descriptive studies (85.2%).  About one half focused on health care workers (51.9%). The most used concept in tool development was Walton’s (74%). However, the difference within each study was the dimensions of measurement including number of dimensions and items.  Although most of the instruments had been tested for both validity and reliability, the process of instrument testing was not clearly stated. The findings of this study suggest that the researchers would have to further select or develop suitable instrument to measure quality of work life.v

Keywords

Article Details

Section
บทความวิจัย

References

References

Boonrod, W. (2009). Quality of working life: Perceptions of professional nurses at Phramongkutklao Hospital. Journal of the Medical Association of Thailand, 92(Suppl 1), S7-15.

Boonsawat, N., & Intarak, P. (2013). The corporate social responsibility and quality of work life of personnel as perceived by educator of Faculty of Medicine Siriraj Hospital Mahidol University. Journal of Educational Administration, Silpakorn University, 4(1), 13-23. [in Thai]

Burns, N., & Grove, S. K. (2005). The practice of nursing research: Conduct, critique, and utilization (5th ed.). St. Louis, MO: Elsevier.

Chaimay, B., Simla, W., Khaonuan, B., & Songsiri, P. (2013). Demographic factors of health personnel in three border provinces of southern Thailand that affect work quality of life. Journal of Public Health, 43(2), 138-149. [in Thai]

Chootiraka, P. (2015). Image of nurse, quality of work life, joy at work and professional commitment of nurses at Kasemrad hospital, Bangkok and Nonthaburi. Journal of Graduate Volunteer Centre, 12(2), 165-202. [in Thai]

Chouwajaroen, P., Pimta, W., & Sattayawong, K. (2015). Quality of working life of nurses in a government hospital. Journal of Nursing Science & Health, 38(2), 115-125. [in Thai]

Cummings, T. G., & Worley, C. G. (2009). Organization development & change (9th Ed). Canada: Nelson Education.

Diawatanawiwat, T. (2010). Factors affecting dentists’ quality of work life in Ministry of Public Health in central region, Thailand. Journal of Public Health, 40(2), 205-214. [in Thai]

Eksuweeraphong, U., & Sriwong B. T. (2013). Quality of work life of hospital pharmacists. The Public Health Journal of Burapha University, 8(2), 31-45. [in Thai]

Huse, E. F., & Cummings, T. G. (1985). Organization development and change (3rd ed.) Minnesota: West Publishing.

Insuwan, P. (2014). Organizational climate and quality of work life of professional nurses in the nursing task group at Sriratana hospital, Si Sa Ket province. The Journal of Boromarajonani College of Nursing, Nakhonratchasima, 20(1), 56-66. [in Thai]

Inthajak, N., & Jadesadalug, V. (2013). The quality of work life of employees effecting to the organization development potentiality of Inter Advance Food Company Limited. Veridian E-Journal, 6(3), 380-394. [in Thai]

Jaiman, T., & Rattananon, N. (2015). Relationships between organizational climate and quality of working life of professional nurses in community hospitals, Pathumthani province under Public Health Ministry. EAU Heritage Journal Science and Technolog, 9(1), 97-108. [in Thai]

Juntrawong, M., Lamsa-art, L., & Jitgaroon, P. (2013). Quality of work life for service staff in Pibulsongkram Rajabhat University and development approach. Journal of Graduate School, Pibulsongkram Rajabhat University, 7(1), 111-119. [in Thai]

Khunthar, A., Sujijantararat, R., Thongchareon, V., Namthep, J., & Klayklongjit, S. (2012). Predicting factors of intent to stay among professional nurses in a university hospital. Journal of Nursing Science, 30(4), 7-17. [in Thai]

Kimberlin, C. L., & Winterstein, A. G. (2008). Validity and reliability of measurement instruments used in research.
American Journal of Health-System Pharmacy, 65, 2276-2284.

Kongyoo, S., & Oumtanee, A. (2015). A meta-analysis on antecedent variables of nurses’ quality of working life. Journal of the Royal Thai Army Nurses, 16(3), 122-131. [in Thai]

Koonmee, K., Singhapakdi, A., Virakul, B., & Lee, D. J. (2010). Ethics institutionalization, quality of work life, and employee job-related outcomes: A survey of human resource managers in Thailand. Journal of Business Research, 63, 20-26.

Kruasuwan, B., & Rattanasiraprapha, N. (2015). The organizatonal culture of school and teacher’s quality of working life under Nakhonpathom primary educational service area Offfice 1. Journal of Educational Administration, Silpakorn University, 6(1), 77-88. [in Thai]

Luevipasakul, S., & Chinatangkul, C. (2010). The quality of work life in Thai police officers. Silpakorn Educational Research Journal, 1(2), 232-244. [in Thai]

Maojaeng, S., & Ratchatapibhunphob, P. (2015). Impact factors toward quality of work life of the government officers in Nonthaburi Provincial Administrative Organization. Phranakhon Rajabhat Research Journal, 10(2), 165-174. [in Thai]

Omsinsomboon, A. (2016). Relationship between transformational leadership and organization commitment with quality of working life of the military officers in the Army Medical Department. National Defence Studies Institute Journal, 7(2), 87-98. [in Thai]

Ongiem, A., & Vichitvejpaisal, P. (2017). Validation of the tests. Thai Journal of Anesthesiology, 44(1), 36-42. [in Thai]

Osuansri, N., Junprasert, S., & Srisuriyawet, R. (2011). Factors related to quality of work life among female labors in factories, Nakhonratchasima province. The Journal of Faculty of Nursing Burapha University, 19(Supplement 1), 86-99. [in Thai]

Pankaew, P. (2014). Attitudes toward sufficiency economy philosophy, quality of work life, and social and organizational citizenship behaviors of employees in a private company. Silpakorn University Journal, 34(2), 1-22. [in Thai]

Pethtang, S., Kaewpan, W., Kalampakorn, S., & Sillabutra, J. (2014). Factors related to quality of work life of nurses working in primary health care units in the central region of Thailand. Journal of Public Health Nursing, 28(1), 29-42. [in Thai]

Polit, D. F., & Beck, C. T. (2006). The content validity index: are you sure you know what’s being reported? Critique and recommendations. Research in Nursing & Health, 29, 489–497.

Ruangrit, S., Benjakul, S., & Sillabutra, J. (2016). Factors predicting the quality of work life among dental health officers in sub – district health promoting hospitals, 5th regional service provider, Ministry Of Public Health. Veridian E-Journal, Silpakorn University, 9(3), 1604-1617. [in Thai]

Saengloetuthai, J. (2015). Research instrument. Graduate Studies Journal, 12(58), 13-24. [in Thai]

Sirgy, M.J., Efraty, D., Siegel, P., & Lee, D.J. (2001). A new measure of quality of work life (QWL) based on need satisfaction and spillover theories. Social Indicators Research, 55(3), 241-302.

Sirisawasd, P., Chaiear, N., Johns, N. P., & Khiewyoo, J. (2014). Validation of the Thai version of a work-related quality of life scale in the nursing profession. Safety and Health at Work, 5, 80-85.

Sitthiwarongchai, C. & Phasunon, P. (2015). Quality of working life components of bus drivers in Samutsakorn. Hatyai Journal, 13(1), 47-62. [in Thai]

Sripong, C. (2012). Quality of work life of business sector’s employees in Yala Province. Parichart Journal, 25(S3), 11-19. [in Thai]

Sujijantararat, R., Boonrod, W., Thongcharoen, V., Krethong, P., Oumpram, K., Turnner, K., & et al. (2012). Factors predicting intention to leave of nurse educators. Journal of Nursing Science, 30(2), 22-34. [in Thai]

Supso, T., Udomkijmongkol, C., & Sawadithaisong, S. (2016). The relationship between quality of work life and organizational commitment of employees of local adminstration organizations in the Phanna Nikhom district area, Sakon Nakhon Province. Graduate Studies Journal, 13(62), 105-116. [in Thai]

The Joanna Briggs Institute. (2015). The Joanna Briggs Institute reviewers’ manual 2015: Methodology for JBI scoping reviews. Retrieved May 16, 2016 from http://joannabriggs.org/assets/docs/sumari/Reviewers-Manual_Methodology-for-JBI-Scoping-Reviews_2015_v2.pdf

Turner, K., Thummakul, D., Sukolpuk, M., & Sujijantararat, R. (2015). Quality of working life and related factors of nurse educators at Central Network 1 Nursing Colleges of Praboromarajchanok Institute. Nursing Journal of the Ministry of Public Health, 25(3), 184-198. [in Thai]

Ungsriwong, J. (2016). A comparative study of quality of work life concepts of Walton, R. and Delamotte, Y. & Takezawa, I. Nakhon Phanom University Journal, 6(2), 129-137. [in Thai]

Van Laar, D. V., Edwards, J. A., & Easton, S. (2007). The work‐related quality of life scale for healthcare workers. Journal of Advanced Nursing, 60(3), 325–333.

Walton, R. E. (1973). Quality of work life: What is it? Slone Management Review, 15, 11-21.

Walton, R. E. (1974). Improving quality of work life. Harvard Business Review, 15(5), 12-16.

Walton, R. E. (1975). Criteria for quality of working Life. in Davis, L.E., & Cherns, A.B. (Eds). Quality of working life. Free Press, New York, 91-104.