Ward Nurse Satisfaction with Anesthesia Services in Queen Sirikit Heart Center of the Northeast Hospital, KhonKaen Province

Main Article Content

Suangsuda khanchai
Kriangsak Ngamsangsirisup
Sirirat Tribuddharat
Thepakorn Sathitkarnmanee
Thepakorn Sathitkarnmanee
Pathawat Plengpanich
Kotchakorn Palachewa

Abstract

Background and objective: Customer satisfaction is one of the indicators for quality accreditation of The Joint Commission International(JCI)for Queen Sirikit Heart Center of the Northeast Hospital. Ward nurse is an internal customer whose satisfaction has been rarely assessed.  The objective of current study was to assess the ward nurse satisfaction regarding perianesthetic service.  The subjects that need continuous quality improvement were also identified.


Methods: This was a descriptive study.  The inclusion criteria were ward nurses of Queen Sirikit Heart Center of the Northeast Hospital.  We distributed 120 questionnaires to 12 wards among 5 departments during May and July, 2016.  The questionnaire, with score 1 to 4, was validated by 2 senior anesthesiologists.  The data were analyzed and presented as number (%) and mean ±SD using SPSS 16 program.


Results: We received 103 responses (85.7%).  The satisfaction score during preoperative period was high (2.97 ± 0.66to 3.31 ± 0.70).  Regarding cooperation during immediate postoperative with the PACU the score was high (2.95 ± 0.65 to 3.05 ± 0.60).  The score during postoperative period was also high (2.91 ± 0.54 to3.14 ± 0.56).  The subjects that need development were self-introduction and forwarding of patient treatment plan to ward nurse both by phone and document.


Conclusions: The overall satisfaction scores of ward nurses regarding cooperation with anesthesia service in every step during perioperative period were high.  The areas that need improvement were self-introduction and forwarding of patient treatment plan to ward nurse, both by phone and document.

Article Details

How to Cite
1.
khanchai S, Ngamsangsirisup K, Tribuddharat S, Sathitkarnmanee T, Sathitkarnmanee T, Plengpanich P, Palachewa K. Ward Nurse Satisfaction with Anesthesia Services in Queen Sirikit Heart Center of the Northeast Hospital, KhonKaen Province. SRIMEDJ [Internet]. 2018 Oct. 6 [cited 2024 Mar. 28];33(6):602-8. Available from: https://li01.tci-thaijo.org/index.php/SRIMEDJ/article/view/149337
Section
Original Articles

References

1. Kagan I, Farkash-Fink N, Fish M. Effect of Joint Commission International Accreditation on the Nursing Work Environment in a Tertiary Medical Center. J Nurs Care Qual. 2016; 31: E1-8.
2. The Joint Commission International (JCI). published 25 June 2015. JCI Accreditation Hospital Survey Process Guide, 5th Edition. [cited Oct 11, 2016 ]. Available from: http://www.jointcommissioninternational.org/jci-accreditation-hospital-survey-process-guide-5th-edition/?ref=PATHWAY.
3. JCI Accreditation Standard for Hospitals. [cited Oct 21, 2016]. Available from: http://www.jointcommissioninternational.org/assets/3/7/JCI-Hospital-5E-Standards-Only-July2015.pdf.
4. Merry AF, Weller J, Mitchell SJ. Response to: Improving the Quality and Safety as Well as Reducing the Cost for Patients Undergoing Cardiac Surgery: Missing Some Issues? J Cardiothorac Vasc Anesth 2015; 29: e47-8.
5. Silvay G, Zafirova Z. Improving the Quality and Safety as Well as Reducing the Cost for Patients Undergoing Cardiac Surgery: Missing Some Issues? J Cardiothorac Vasc Anesth 2015; 29: e46-7.
6. Scheinerman SJ, Dlugacz YD, Hartman AR, Moravick D, Nelson KL, Scanlon KA, et al. Journey to top performance: a multipronged quality improvement approach to reducing cardiac surgery mortality. Jt Comm J Qual Patient Saf 2015; 41: 52-61.
7. Braz LG, Braz DG, Cruz DS, Fernandes LA, Modolo NS, Braz JR. Mortality in anesthesia: a systematic review. Clinics (Sao Paulo) 2009; 64: 999-1006.
8. Nunes JC, Braz JR, Oliveira TS, de Carvalho LR, Castiglia YM, Braz LG. Intraoperative and anesthesia-related cardiac arrest and its mortality in older patients: a 15-year survey in a tertiary teaching hospital. PLoS One 2014; 9: e104041.
9. Zarychanski R, Turgeon AF, Fergusson DA, Cook DJ, Hebert P, Bagshaw SM, et al. Renal outcomes and mortality following hydroxyethyl starch resuscitation of critically ill patients: systematic review and meta-analysis of randomized trials: ATTENTION: The analysis and conclusions of this article are being revised by the authors. This is due to the journal Anesthesia and Analgesia's retraction of a paper by Dr. Joachim Boldt, an author in seven of the studies analyzed in this review. As such, the editors of Open Medicine recommend interpreting this review with extreme caution until Zarychanski et al. publish a new analysis and interpretation in Open Medicine. For more information, see Anesthesia and Analgesia's press release. Open Med 2009; 3: e196-209.
10. สงวนศรี บำรุงราษฎร์หิรัญ. บทบาทวิสัญญีพยาบาลตามการรับรู้ของพยาบาลประจำการในโรงพยาบาลทั่วไปเขต 6 กระทรวงสาธารณสุข.รายงานการศึกษาอิสระ. ปริญญาพยาบาลศาสตร์มหาบัณฑิต สาขาการบริหารการพยาบาล.บัณฑิตวิทยาลัยมหาวิทยาลัยขอนแก่น 2543: 22-35.
11. ลำใย แสบงบาล, วราภรณ์ เชื้ออินทร์, กฤษณา สำเร็จ, วิริยา ถิ่นชีลอง, พิกุล มะลาไสย์. ความพึงพอใจต่อการบริการด้านวิสัญญีของพยาบาลวิชาชีพในหอผู้ป่วย โรงพยาบาลศรีนครินทร์ จังหวัดขอนแก่น. ศรีนครินทร์เวชสาร 2549; 21: 45-50.
12. จริยา เลิศอรรฆยมณี, ประดิษฐ สมประกิจ, อุบลรัตน์ สันตวัตร. งานวิจัยทางคลินิก. กรุงเทพฯ: โรงพิมพ์ไพศาลศิลป์การพิมพ์; 2543.
13. บุญชม ศรีสะอาด. การแปลผลเมื่อใช้เครื่องมือรวบรวมข้อมูลแบบมาตราส่วนประมาณค่า. หน้า 1-7. [cited 2016 Oct 15]. Available from: http://www.watpon.com/boonchom/trans.pdf.
14. บุญชม ศรีสะอาด และ บุญส่ง นิลแก้ว. "การอ้างอิงประชากรเมื่อใช้เครื่องมือแบบมาตราส่วนประมาณค่ากับกลุ่มตัวอย่าง" วารสารการวัดผลการศึกษา มศว มหาสารคาม. 2535; 3: 22-5. [cited Oct 15, 2016]. Available from: https://edu.msu.ac.th/jem/home/journal_file/23.pdf.
15. Le May S, Dupuis G, Harel F, Taillefer MC, Dube S, Hardy JF. Clinimetric scale to measure surgeons' satisfaction with anesthesia services. Can J Anaesth 2000;47: 398-405.
16. Oldman M, McCartney CJ, Leung A, Rawson R, Perlas A, Gadsden J, et al. A survey of orthopedic surgeons' attitudes and knowledge regarding regional anesthesia. Anesth Analg 2004; 98: 1486-90.