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Workplace violence refers to any act that physically or psychologically threatens any of a workplace’s staff during their operation, whether directly or indirectly. Violence in an emergency department, which could range from physical assaults to verbal abuse, negatively affects the service providers, the clients, and the entire organisation. To ensure effective risk management, it is imperative that the organisation’s administrators, the department-managing nurses, the department’s staff, and the hospital’s security staff be engaged in the process of hospital violence prevention and control.
This article attempts to describe workplace violence in terms of its defnition, types, risk factors, and effects. To contribute to more competent management of violence risk in emergency departments, the article also proposes guidelines for better prevention of violence, as well as effective management during and after an act of violence.
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