Impact of ICT Implementation and Adaptability in Myanmar Banking Sector

Abstract

The purpose of this paper is to evaluate the impact of Information and Communication
Technology (ICT) implementation and adaptation in Myanmar banking sector. This paper studied the
relationship between work condition, supervision, training, internal communication and employee
engagement. This paper also studied the relationship between ICT adaptation, role perception,
attitudes on ICT and employee engagement. By using questionnaire survey and convenience
sampling method, ten private banks in Myanmar and 620 employees of various levels were used
in the study
The results, using structural equation modeling, showed that not only the organization’s ICT
implementation together with ICT adaptation of its employees led to higher level of job satisfaction,
which in turn results in employee engagement in Myanmar banking sector. The important
factors affecting job satisfaction included supervision, communication, and role perception. The
communication and role perception can also affect employee engagement. Moreover, the result
of interaction effect of ICT implementation and ICT adaptation on job satisfaction showed that
the interaction of role perception and ICT implementation has a positively significant effect on
job satisfaction. The results of this study can be useful to the management of banking sector in
Myanmar to identify the motivation factors to improve employees’ job satisfaction and employee’s
engagement to achieve the success of organization, especially the interaction effect of ICT
implementation and ICT adaptation