Communication Satisfaction and Job Performance Among Nurses in Tertiary Level Hospitals, the People’s Republic of Bangladesh
Keywords:
Communication satisfaction, Job performance, Nurse, Tertiary Level HospitalAbstract
Communication satisfaction and job performance are important for organizational achievement. This study aimed to examine the relationship between communication satisfaction and job performance. The study sample included 221 nurses working in two tertiary level hospitals in the People’s Republic of Bangladesh. Research instruments included the Communication Satisfaction Questionnaire (CSQ) (Downs and Hazen,1977) and the Job Performance Scale (JPS) (Greenslade & Jimmieson, 2007). The Cronbach’s alpha coefficients of the CAQ, task performance, and contextual performance dimensions of JPS were .85, .96, and .86, respectively. Descriptive statistics and Pearson product correlation coefficient were used to analyze the data.
The findings of this study revealed that nurses perceived a moderate level of communication satisfaction ( = 174.99, SD = 39.25), of task performance ( = 107.53, SD = 23.06), and of contextual performance ( = 78.66, SD =18.84). Communication satisfaction was positively significantly related to task performance (r = .714, p<. 01) and contextual performance (r = .711, p<. 01). The results of this study could be used as basic information for nurse managers to improve nurses’ communication satisfaction and job performance.
References
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evidence practice(4thEd.). Philadelphia, PA: Saunders.
Chien, M. (2004). A study to improve organizational performance: A review from
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organizational commitment. British Journal of Arts and Social Sciences, 14,109-124.
Fathimath, S. (2014). Quality of work life and job performance among nurses in the tertiary care hospital, Maldives (Master’s degree thesis). The graduate school, Chiang Mai university.
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communication as a moderator of the relationship between job performance and job satisfaction. The Journal of Business Communication, 34, 81-98.
Greenslade, J. H., & Jimmieson, N. L. (2007). Distinguishing between task and
contextual performance for nurses: Development of a job performance scale. Journal of Advanced Nursing, 58, 602-611.
Greenslade, J. H., &Jimmieson, N. L. (2011). Organizational factors impacting on
patient satisfaction: A cross sectional examination of service climate and linkages to nurses’ effort and performance. International Journal of Nursing Studies, 48. 1188-1198.
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satisfaction: A survey among Selcuk university research assistants. Paper present at Fifth International Symposium Communication in The Millenium,16-18 (Edited by: ErkanYüksel), 190-205 Bloomington-United States of America: Indiana University School of Journalism.
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Mithu, M. A. H., Sayem, A., & Khan, M. M. A. (2012). Assessment of factors
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Oulton, J. A. (2006). The global nursing shortage: An overview of issues and actions.
Policy Politics Nursing Practice, 7, 34-39.
Pincus, J. D. (1986). Communication satisfaction, job satisfaction, and job
performance. Human Communication Research, 12,395-419.
Polit, D. F., & Hungler, B. P. (1999). Nursing research: Principles and methods
(6th ed.). Philadelphia: J.B. Lippincott.
Roberts, K., & O’Reilly, C. (1973). Some problems in measuring organizational
communication. Washington, DC: Office of Naval Research.
Schwirian, P. (1978). Evaluating the performance of nurses: A multidimensional
approach. Nursing Research, 27, 347-351.
Sickder, H. K., Sac-Saia,W., & Petpichetchian, W. (2010). Nurse’s knowledge and
practice regarding prevention of surgical site infection in Bangladesh. Retrieved from http://202.28.199.15/bitstream/123456789/914/1/005.pdf
Sun, M. X. (2004). A survey of nurses unfolds health education for patients. Chinese
Nursing Research. 18, 294-295.
Unruh, L. Y., &Fottler, M. D. (2006). Patient turnover and nursing staff adequacy.
Health Services Research, 41, 599-612.
Varona, F., (1996). Relationship between communication satisfaction and
Organizational commitment in three Guatemalan organizations. The Journal of Business Communication, 33, 111-140.
Wanger, J. D., Bezuidenhout, M. C., & Roos, J. H. (2014). Communication
satisfactionof professional nurses working in public hospitals. Journal of Nursing Management, 10, 1-9.
Xingli, W. (2013). Communication satisfaction and organizational effectiveness as
perceived by nurses in University hospitals, Kunming, The People’s Republic of China (master thesis). Chiang Mai University, Thailand.
Yuxiu, P., Kunaviktikul,W., & Thungjaroenkul, P. (2011). Job characteristics and job
performance among professional nurses in the University Hospitals of People’s Republic of China.Chiang Mai University. Journal of Natural Sciences, 10,171-178.
Zhang, H. X., Cheng, R., Yi, X. Y., & Zhang, S. F. (2006). A workload investigation
of the clinical nurses in a general hospital and a study of the proper size.
Chinese Journal of Hospital Administration, 12,718-720.
hospital nurses. Journal of Nursing Scholarship, 36, 73-78.
Aiken, L. H., Clarke, S. P., Sloane, D. M., Sochalski, J., & Silber, J. H. (2002).
Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. Journal of the American Medical Association, 288, 1987-1993.
Alsayed, A. K., Motaghi, M. H., & Osman, I. B. (2012). The relationship between
communication satisfaction and performance indicators in Palestinian governmental organization. International Journal of Scientific and Research Publications, 2,1-9.
Associated Press. (2013, March 24). Health workforce in Bangladesh. Retrieved from
http://opinion.bdnews24.com/2013/03/24/health-workforce-in-bangladesh/#sthash.q0UEETGj.dpuf
Awases, M. H., Bezuidenhout, M. C. & Roos, J. H. (2013). Factors affecting the performance of professional nurses in Namibia. Curationis, 36(1), 108-115.
Bakr, M. M., &. Safaan, S. M. (2012). Emotional intelligence: A key for nurses'
performance. Journal of American Science, 8, 385-393.
Best, J. W., & Kahn, J. V. (2003). Research in education (9thed.). Boston: Pearson education.
Burns, N. & Grove, H. K. (2009). Understanding nursing research: Building an
evidence practice(4thEd.). Philadelphia, PA: Saunders.
Chien, M. (2004). A study to improve organizational performance: A review from
SHRM. Journal of American Academy of Business, 6,289-300.
Directorate General of Health Services. (2014). Health Bulletin. Retrieved from www.dghs.gov.bd.
Downs, C. W., & Hazen, M. D. (1977). A factor analytic study of communication
satisfaction. Journal of Business Communication, 14, 63-73.
Engin, E., & Akgz, B. E. (2013). The effect of communication satisfaction on
organizational commitment. British Journal of Arts and Social Sciences, 14,109-124.
Fathimath, S. (2014). Quality of work life and job performance among nurses in the tertiary care hospital, Maldives (Master’s degree thesis). The graduate school, Chiang Mai university.
Goris, J. R., Pettite, J. D., & Vaught, B. C. (1997). An examination of organizational
communication as a moderator of the relationship between job performance and job satisfaction. The Journal of Business Communication, 34, 81-98.
Greenslade, J. H., & Jimmieson, N. L. (2007). Distinguishing between task and
contextual performance for nurses: Development of a job performance scale. Journal of Advanced Nursing, 58, 602-611.
Greenslade, J. H., &Jimmieson, N. L. (2011). Organizational factors impacting on
patient satisfaction: A cross sectional examination of service climate and linkages to nurses’ effort and performance. International Journal of Nursing Studies, 48. 1188-1198.
Gulnar, B. (2007). The relationship between communication satisfaction and job
satisfaction: A survey among Selcuk university research assistants. Paper present at Fifth International Symposium Communication in The Millenium,16-18 (Edited by: ErkanYüksel), 190-205 Bloomington-United States of America: Indiana University School of Journalism.
Hamilton, K. E., V. Coates, B. Kelly, J. R. Boore, J. H. Cundell, J. Gracey, B.
,... Sinclair, M. (2007). Performance assessment in health care providers: a critical review of evidence and current practice. Journal of nursing management, 15, 773–791.
Huber. (2010). Leadership and nursing care management (4thed.). Saunders: Elsevier.
Kumar, B. P., & Giri, V. N. (2009). Examining the relationship of organizational
communication and job satisfaction in Indian organizations. Journal of Creative Communications, 4,177-184.
Meng, L., Liu Y., Liu, H., Hu, Y., Yang, J., Liu, J. (2015). Relationships among structural empowerment, psychological empowerment, intent to stay and burnout in nursing field in mainland China-based on a cross-sectional questionnaire research. Int J Nur Pract, 213: 303-12.
Mithu, M. A. H., Sayem, A., & Khan, M. M. A. (2012). Assessment of factors
affecting employee appeal and retention of nurses in Bangladesh. International Journal of Engineering Management and Economics, 3, 326-340.
Oulton, J. A. (2006). The global nursing shortage: An overview of issues and actions.
Policy Politics Nursing Practice, 7, 34-39.
Pincus, J. D. (1986). Communication satisfaction, job satisfaction, and job
performance. Human Communication Research, 12,395-419.
Polit, D. F., & Hungler, B. P. (1999). Nursing research: Principles and methods
(6th ed.). Philadelphia: J.B. Lippincott.
Roberts, K., & O’Reilly, C. (1973). Some problems in measuring organizational
communication. Washington, DC: Office of Naval Research.
Schwirian, P. (1978). Evaluating the performance of nurses: A multidimensional
approach. Nursing Research, 27, 347-351.
Sickder, H. K., Sac-Saia,W., & Petpichetchian, W. (2010). Nurse’s knowledge and
practice regarding prevention of surgical site infection in Bangladesh. Retrieved from http://202.28.199.15/bitstream/123456789/914/1/005.pdf
Sun, M. X. (2004). A survey of nurses unfolds health education for patients. Chinese
Nursing Research. 18, 294-295.
Unruh, L. Y., &Fottler, M. D. (2006). Patient turnover and nursing staff adequacy.
Health Services Research, 41, 599-612.
Varona, F., (1996). Relationship between communication satisfaction and
Organizational commitment in three Guatemalan organizations. The Journal of Business Communication, 33, 111-140.
Wanger, J. D., Bezuidenhout, M. C., & Roos, J. H. (2014). Communication
satisfactionof professional nurses working in public hospitals. Journal of Nursing Management, 10, 1-9.
Xingli, W. (2013). Communication satisfaction and organizational effectiveness as
perceived by nurses in University hospitals, Kunming, The People’s Republic of China (master thesis). Chiang Mai University, Thailand.
Yuxiu, P., Kunaviktikul,W., & Thungjaroenkul, P. (2011). Job characteristics and job
performance among professional nurses in the University Hospitals of People’s Republic of China.Chiang Mai University. Journal of Natural Sciences, 10,171-178.
Zhang, H. X., Cheng, R., Yi, X. Y., & Zhang, S. F. (2006). A workload investigation
of the clinical nurses in a general hospital and a study of the proper size.
Chinese Journal of Hospital Administration, 12,718-720.
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Published
2019-03-28
How to Cite
Bosu, R. R., อภิชาติบุตร ก., & วิชัยคำ อ. (2019). Communication Satisfaction and Job Performance Among Nurses in Tertiary Level Hospitals, the People’s Republic of Bangladesh. Nursing Journal CMU, 46(1), 193–205. Retrieved from https://he02.tci-thaijo.org/index.php/cmunursing/article/view/180856
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