The Developments of Components of Service Standards System for Enhancing Personal Skills Towards Excellency in Social Network System of Thai Commercial Aviation’s Employee
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Published:
Apr 9, 2018
Keywords:
Personal Skills Social Network System
Main Article Content
Abstract
This research aims to examine the trends of components of service standards system for enhancing personal skills towards Excellency in social network system of Thai commercial aviation’s by applying documentary research technique and in-depth interview. This documentary research explored the related concepts and theories and then synthesized and summarized them into the tables. It applied the social network concepts by using the pajek program for the analyses of components of service standards system for enhancing personal skills towards Excellency in social network system of Thai commercial aviation .The results were trends of component of service systems for enhancing personal skills towards excellency in the social network system 's employees of Thai commercial aviation are Training, Service , Mentoring System, Team work, Communication, Self development, Personality.
Article Details
How to Cite
Kittitach Keawchaoon ก. เ., Thirawat Chantuk ธ. จ., & ศิริวงศ์ พ. (2018). The Developments of Components of Service Standards System for Enhancing Personal Skills Towards Excellency in Social Network System of Thai Commercial Aviation’s Employee. Dusit Thani College Journal, 11(3), 137–150. Retrieved from https://so01.tci-thaijo.org/index.php/journaldtc/article/view/118599
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Academic Article
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Robbins,Stephen P; & Decenzo. (2005). Management. 6thed. U.S.A. : Prentice-Hill.
Satchukorn, Smith. (2005). Art of service. Bangkok: Sai Tarn Publishing.
Sinlamat, Worrawan. (2012). The enhancement of services of the Government Savings Bank, Klaeng branch. Rayong province. Masters thesis. University of the Thai Chamber of Commerce.
Uthitsamphankul, Sisophar. (2010). Group buying customer repurchase intention. Thesis of master of science in marketing management. Faculty of commerce and accountancy. Thammasat University.
V. Batagelj and A. Mrvar. (2004). Pajek-Analysis and Visualization of Large Networks in GraphDrawing Software, Springer Berlin Heidelberg, 77-103.
Asanathong, Thanaphop. (2010). Study of Self-Development Need to Increase Quality of Service Case Study: Airline Flight Attendants.. Master of Business Administration. Graduate School. Bangkok University.
Beach, D.S.1970. Personnel: The Management of People at Work. New York: MacMillan”.
Chongcharvoysalul, Vonvimol. (2008). The Satisfaction of Admission and Evaluation Office Servicing. Nonthabri: Rajapruk University.
Chaowanit Pimpanit. (2009). Requirement in self-development for the quality of service : a study of the supporting service staff of Kasikorn Bank. Master's Thesis, Thammasat University.
Civil Aviation Training Center. (2013). Documents of International Civil Aviation Organization 9426, Air traffic planning manual and Annex 11 Air traffic services. (Bangkok).
Dakaew, Phanuruje. (2013). Effect of Competitive Advantage Building Strategy on Operational Efficiency of Agricultural Product Businesses in Thailand. Journal of Humanities and Social Sciences of Mahaarakham University. Special edition: 9th Academic conferences’s Mahaarakham University: Research into the ASEAN Community.
Forsyth,R. (2002) “Making Professional Development Flexible : A case study”.Open Learning. 17,3.
Hoffman, K. D., & Bateson, J. E. G. (2006). Services marketing: Concepts, strategies, & Cases.
Mason, OH: Thomson South - Western.
Intharit, Benjamas. (2008). “Education supervision by coaching and mentoring to develop the learning management mathematics for teachers in the project of improving the quality of teachers in the system as a potential. Media Development Division Innovation and Technology Education. Office of Primary Education Area of Singburi.
Jilanon, Vornwanna. (2007). Changing look and personality. Bangkok: Than book publishing.
Keawchaoon, Kittitach. and Chuntuk, Thirawat. (2017). Team Working for Increasing Work Effectiveness. Dusit Thani College Journal. 11(1). (Jan – Apr)
Keawchaoon, Kittitach. and Phasunon, P. (2014). The Factors Effecting Job Satisfaction of Flight Attendants :A Case Study of Airline in Bangkok Metropolitan. Dusit Thani College Journal. 8 (2). (Jul – Dec)
Kornwhacharacharoen, Tanakorn. (2012). Factors effecting team work efficiency of employees of quality houses company limited. General management. Faculty of Business Administration. Rajamangala University of Technology Thanyaburi.
Kumsak Peerayut. (2012). Passenger’s Satisfaction Toward Service Quality on Low Cost Airline for Domestic Flight. 2nd Bemjamit vichakan’s National Academic Conference. North Bangkok University
Ministry of Transport. (2011). Strategic Plan of Ministry of Transport 2011-2015. Bangkok: Office of policies and Strategic, Office of the Permanent Secretary.
Na-Nan, Khahan. (2014). Influence of Personality Characteristics, and Job Satisfaction on Work Adjustment of New Graduates. Journal of Management Sciences. 31(1) (January-June).
Pulviwatchaikarn, Kwanchai. (2013). Work system and teamwork system affecting the effectiveness of employee in operational level (Silom zone). Master degree of business administration. Graduate School. Bangkok University.
Phongpit, Seri. (2003). Community development. Bangkok: Bhum pan ya tai Publishing.
Phongpit, Seri. (2005). Network: Tactics for the Intensive and Strong community. Bangkok: Project University of life, Learning Institute For Everyone.
PhraAphinan Aphinandho (Satthakit). (2013). The personality development in accordance with sekhiyavatta (code of etiquette). The partial fulfillment of the requirement for the degree of master of arts (Social Development). Graduate School. Mahachulalongkornrajavidyalaya University.
Robbins,Stephen P; & Decenzo. (2005). Management. 6thed. U.S.A. : Prentice-Hill.
Satchukorn, Smith. (2005). Art of service. Bangkok: Sai Tarn Publishing.
Sinlamat, Worrawan. (2012). The enhancement of services of the Government Savings Bank, Klaeng branch. Rayong province. Masters thesis. University of the Thai Chamber of Commerce.
Uthitsamphankul, Sisophar. (2010). Group buying customer repurchase intention. Thesis of master of science in marketing management. Faculty of commerce and accountancy. Thammasat University.
V. Batagelj and A. Mrvar. (2004). Pajek-Analysis and Visualization of Large Networks in GraphDrawing Software, Springer Berlin Heidelberg, 77-103.