Creating a Model for the Process to Developing the Elderly Care System between the Administrative and the Elderly: A Case Study of Ban Yang Subdistrict Administrative Organization, Muang District, Buriram Province

Abstract

This research article has been based on “Mixed Methodology Research” between the qualitative research and the quantitative research to bring quantifiable results to support qualitative research with by the theory of law, the strategic and policy with SIPOC Model. This research finds to creating a model process to develop ageing care and synthetic the direction of development in accordance with the social conditions by evaluating the performance, form and process according to the structure, the development of the elderly care system of Ban Yang Subdistrict Administration Organization. The study found that the development process of the elderly system in each area is different. The administrative department must bring the SIPOC Model to create a relationship between the government as suppliers and the elderly as customers (Customers) in order to achieve the goals in terms of effectiveness and efficiency of the development process of ageing care. The administration needs to focus on 5 aspects are 1) S–Supplier are the administration have the authority for providing public services, expanding networks and sources of funding operations. 2) I–Input, the administration should update the database of ageing. 3) P–Process, the administration should focus on policies and strategic action plans. 4) O–Output, the administration should create the ageing’s project with consistent provincial and national policies. 5) C–Customer are the ageing people. The administration must provide good service.

The suggestions for this research on 3 aspects are 1) for the administration mean the subdistrict administration organization (SAO) 2) for the administration to provide grants 3) for the government. Finally, the elderly community will be developed to align with the context of Thai society, which is fast becoming an elderly society, by creating a system of safety nets that protect the elderly on economic and social levels, such as saving accounts and jobs for the elderly, which can be achieved by the introducing government regulations, to set precedents for other government entities, which corresponds with the principle of the rule of law.