Main Article Content
The purposes of this research were to: (1) study the characteristics of management leadership and management support and business continuity management of logistics service providers, (2) study the factors of management leadership and management support in various levels of business continuity management of logistics service providers., and (3) study the management leadership and management support in relation to business continuity management of logistics service providers. The research population were 142 companies of the logistics service provider in Thai Air Freight Forwarders Association (TAFA). The research consisted of quantitative research and qualitative research, Questionnaires were used as data collection tools for quantitative research while In-Depth interviews were data collection tools for qualitative research. The t-test analysis used to determine whether the difference between management leadership and management support to business continuity management for logistics service provider and Chi-Square was applied for testing relationships between management leadership and management support to business continuity management for logistics service provider by 351 number of samples.
The results of this research found that:
1. Leadership characteristic of management has an average level of operation in very high. Executive support characteristic has an average level of operation in very high. A Business continuity management characteristic has mean of operation in moderate level.
2. The results of this research found that the levels of management leadership and management support differ in the success level of the business continuity management of different logistics service providers.
3. the level of management leadership and management support were related in the same direction to the level of success in business continuity management, statistically significant at the level of 0.05.
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