The Smart City - A City for All: Improving Migrant Workers’ Perception of Smart Governance through Inclusion

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Caleb Michael Ling Liwa Pardthaisong Yanin Chivakidakarn Huyakorn

Abstract

In 2018, Chiang Mai will initiate its Smart City program, which will attempt to transform the population of Chiang Mai into a digital society under Thailand’s 4.0 economic model. Cheaper smartphones and data prices place internet connectivity in the grasp of lower socioeconomic groups in Thailand, including migrant workers from Myanmar. Despite the majority of Myanmar migrant workers owning a smartphone, the key to the Smart City, they face barriers that prevent them from accessing important government information. This research describes migrant workers’ perception of the relationship with government service-providing agencies in Chiang Mai in order to provide a benchmark score for Chiang Mai Smart City’s Smart Governance effort in order to improve the government services and the overall effectiveness of Chiang Mai Smart City.

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References

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