Quality Management System and International Quality Criteria in Higher Education
The purpose of this research was to study the conceptual framework of
quality management system and international quality criteria in higher education. This research was a qualitative research that emphasized the study and synthesis of concepts, theories and literature relating to quality management systems and
international quality criteria in higher education. Upon assessment of the conceptual framework by five experts, the results indicated that the quality management system and international quality criteria had an index of item objective congruence (IOC) of 1 and 0.9, respectively. In addition, the quality management system in higher education was found to comprise three main components: 1) Continuous quality improvement planning; 2) Continuous quality improvement control; and
3) Continuous quality improvement assurance. Meanwhile, the international
quality criteria consisted of five key indicators, namely reputation, staff, student, research, and income
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