Synthesis of Elements of Digital Library Service Management on International Standard

  • Kanita Saengkrajang
  • Namon Jeerungsuwan
Keywords: Digital Library Service Management, ITIL 2011, Cobit 5

Abstract

This research intends to synthesize data collected on elements of Digital Library Service Management on International Standard. The researcher compiled relevant research that meets the standards of and referenced in ITIL 2011:
Information Technology Infrastructure Library and Cobit 5: Control Objectives for Information and Related Technology, being the standard for information technology services management. The intention is to meet policy goals and to meet target goals and the institution’s strategy, help reduce risk occurrence and increase efficiency of information technology processes to meet user requirements as necessary for the continued running processes of the information technology aspects of the digital library into the future. This research applies Content Analysis to provide information of digital library service components with international standards. The result of
the synthesis is that to 5 service components relevant to the stated goals as defined by the standardized metrics; 1) Digital Library Service Strategy: DLSS 2) Digital Library Service Design: DLSD 3) Digital Library Service Transition: DLST
4) Digital Library Service Operation: DLSO 5) Digital Library Continual Service Improvement: DLCSI.

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Published
2019-04-30
Section
Original Articles