SERVICE QUALITY BY TEMPORARY PASSPORT OFFICE IN YALA PROVINCE

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Porntikan Promphet

Abstract

The research objectives of service quality by temporary Passport Office in Yala province is 1) to study on the service quality 2) to draw a comparison of service quality classified by gender, age, study levels and degrees, religion, monthly average income, occupation and native district 3) to study about problems and recommendations raised up by service receivers. From the research results, queue system was well managed. Officers who provided the services were professionally groomed. Modern tools and equipment were well provided. Costs or expenses occurred during the services and processes were clearly identified. The location was conveniently accessible area. In the part of problems and recommendations were described that to understand the overall process by service receivers was quite difficult and confusing. Therefore, additional signage to clarify the overall process with explanation would be more helpful. There were still mistakes on wording or name spelled wrong occurred frequently. Exterior building condition was quite old in some parts and toilet cleanliness was still improper. No available parking lots and direction signage leading to the Passport Office building. Principally, all mentioned problems should be fixed rapidly in order to improve the service quality of temporary Passport Office in Yala province.

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