An Exploratory Factor Analysis of Employability Attributes of Airline Ground Passenger Service Professionals

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Arthit Intakaew

Abstract

          The aim of this study was to study factors of employability attributes of airline ground passenger service professionals. Samples were comprised of 209 airline ground passenger service professionals. The research instruments were the desired employability attributes of airline ground passenger service professionals questionnaire theoretically developed by reviewing related documents and researches. An Exploratory Factor Analysis (EFA) was used to analyze the data. The results revealed that there were 7 factors of graduates’ employability attributes of airline ground passenger service professionals which were personality, customer service skill, performance, interpersonal skill, airline image, the self-knowing and adaptable skill, and knowledge skill respectively. Their variances were able to explain the graduates’ employability attributes of airline ground passenger service professionals which were personality at 14.257%, 11.530%, 10.949%, 8.034%, 7.984%, 6.626%, and 3.954% respectively. Moreover, the total variance explained of all 7 factors towards the graduates’ employability attributes of airline ground passenger service professionals was 65.062%.

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Research Article

References

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