Application of Lean Concepts for Reducing Waiting Time: A Case of Outpatient Department at Phrapokklao Hospital Chanthaburi

Main Article Content

Sasinapa ying Boonpitak https://orcid.org/0000-0002-9671-976X Kornpaphop Ratanavijit

Abstract

This research entitled Application of Lean Concept reduce delay time of management system in the Out Patient Department (OPD). Thus, brought the minor issues to resolving issues and the improving processes are pharmacy case with investigation found average delay time of 80.82 minutes (40.37 %) and the case with no investigation found average delay time of 41.02 minutes (80.38 %). 5W 1H theory has been applied to analyze solution and use the principle of ECRS (Eliminate, Combine, Rearrarge and Simplify) to improve flowing process of new pharmacy. It found that the flowing process enabled to decrease the operational steps from 15 steps to 12 steps, so it reduced 3 steps, and there was also switching positions between Assistant Pharmacist, Pharmacist and Flexible Pharmacy, to increase flexibility and working suitability, including management and integration of tasks to make it easier. After the improvement in the case of investigation, the delay time was reduced for 29.45 minutes (21.23 %) and the case of non- investigation it was reduced for 30.10 minutes. (20.79 %).

Keywords

Article Details

Section
Research Articles
Author Biography

Sasinapa ying Boonpitak, Bachelor of Engineering Program in Logistics Engineering Rambhai Barni Rajabhat University

Bachelor of Engineering Program in Logistics Engineering

References

[1] Supakit, T. (2014). “Application of Wastes Mangement in Community Business: A Case Study of Baan
Sansai-Toonkok Commumity Enterprises”, Journal of Mangement Sciences. 10(2), 7-19.
[2]Tanita, C., Jiraporn, N. and Napaporn, W. (2014). “Applying the Lean Concept for Quality Improvement
in the Diabetic Clinic of Rayong Hospital”, Journal of the Ministry of Public Health. 26(3), 121-134.
[3] Sangrawee, T. (2013). Development of Service Efficiency: A Case of Outpatient Department at
Khlong Luang Hospital Pathum Thani. In Proceedings of Social Sciences Conference Humanities and Education 2013. 153-158. Bangkok. 21-22th February 2013 by Faculty of Social Sciences and Humanities Mahidol University.
[4] Thanida, S. (2013). Production Line Efficieney Improvement: A Case of Stator D Frame Model Production Line.
In Proceedings of Industrial Engineering Network Conference 2012. 649-654. Cha-am Phetchaburi.
17-18th October 2012 by Industrail Engineering Faculty of Engineering Sripratum University.
[5] Cherdchai, P. (2010). Lean Thinking in Healthcare (Online). Retrieved 24 March 2016, from WWW1.
si.mahidol.ac.th/nursing/sins/index.php/download/108-doc-lean-thinking-healthcare.