Analysis and Improvement of Inbound Baggage Handling Process

Abstract

This research aims to study the factors affecting the inbound baggage handling process at the airport and improve the process by applying the application of Lean Six Sigma. Data analysis involves interviews, service performance and information from the Flight Information Management System. The results showed that the cause of delay occurs in the Loading department in operation activities by factors affecting the delay in the first  three events are not identify the cause of delay, remote bay, waiting for electric baggage tractor and sorting baggage at parking stand. When classified by controlled factors are not identified the cause of the delay, waiting for electric baggage tractor and sorting baggage at parking stand and uncontrollable factor is remote bay. This research proposes to solve the problem for the factors that control the handling agent should provide updated checklist for the baggage process and recordkeeping flight information services into the computer for the convenience of the operator and allows to store information on each flight needs useful to check the availability of the equipment and staff in the preparation of statistical data for management. Handling agents should cooperate with the airline and Airport Operator Committee concerning the loading instruction and should have a monitoring system to track the problems caused delays due to the responsibility of handling agent to improve service and reduce the delay, which is the main problem affecting the baggage.